OVERVIEW
Description
Our federal government contracted client is seeking a Help Desk Specialist to join our team supporting BUPERS NPC FM Office. In this position you will provide IT service desk and customer support services support.
NOTE: Bureau of Naval Personnel (BUPERS), Navy Personnel Command (NPC), Force Management (FM), Electronic Military Personnel Records System (EMPRS), EMPRS Operations Center (EOC), BUPERS On Line (BOL).
The Help Desk Specialist maintains a 24/7/365 managed environment to monitor and operate equipment on Government owned computer systems. Computer Operators are responsible for identifying and resolving equipment malfunctions and failures, physical security, monitoring system performance, backup and server status, preparing reports, resetting user passwords, creating Remedy, NMCI and Service Now tickets, performing Service Desk services and general communications between the technical support staff, system administrators, client management and system users.
The successful candidate will clearly demonstrate exceptional communications skills and the ability to work in a fast-paced program management environment.
Principal Duties
Prepare and maintain problem logs and serve as resource to answer questions or troubleshoot problems for technical staff personnel.
Assist with installations, upgrades, testing, maintenance, SOP creation and configuration of all aspects of EMPRS and BOL development and Production operations.
Respond to customer issues, interact with client and contractor staff, perform in a team environment and follow established SOPs to the letter is mandatory.
Requirements
Clearance: SECRET
Bachelor’s degree
CompTIA Security+ certification
Proficiency/expertise with Microsoft Office with Visio
Proficiency/expertise with Microsoft Project
Three (3) years of IT or service desk experience
General Experience with Electronic Documentation, System Administration, Network Administration, Database Administration
Basic knowledge of technical methodology, security principles and practices, data processing equipment, systems analysis, and applications to analyze, help diagnose and resolve complex operating problems, including knowledge of personal computers, Windows operating systems (all versions), local and wide area networks (LAN, WAN), data communications equipment, and related software.
Knowledge of Microsoft Office suite and Excel.
Knowledge of Remedy and Service Now ticket management systems
Previous MyNavy Career Center work experience.
Schedule
Operators may be called upon to work on any of three daily shifts (seven-day work week), in cases of unplanned illness or other situations, which would impact the required 24/7 operations coverage. The EOC is serviced by three 8-hour shifts, 0800-1600, 1600-0000, and 0000-0800 year-round.
- If you are qualified for this position, we would be delighted to hear from you. Please submit your resume to info@esghire.com. Thank you.